ITM - Information Technology Management ISP (DHI)

Kinshasa, Congo

Worked as part of a proactive team of support responsible for delivering internet and intranet, customer-focused professional service. Providing the very highest level of technical support and customer service.

Duties:

Trouble-shooter in the monitoring team.
Installation, alignment and testing for microwave, SXT, Nanostation and other liked equipment’s.
Providing Help Desk Support to hundreds of clients daily.
Network troubleshooting for clients remotely and on site.
Assigning the tasks to the teams in the field & inspection and checking the work carried out by them.
Keeping materials up to date (software and hardware)
Provided network diagnostics, maintenance, repair, troubleshooting and implementations services to a variety of local businesses and organisations.
Designed and deployed network security solutions, including firewall configuration for local area networks.
Responsible for the inventory of equipment.