ITM - Information Technology Management ISP (DHI)

IT Support Technician

December 2013 – March 2015

Kinshasa, Congo


  • Worked as part of a proactive team of support responsible for delivering internet and intranet, customer-focused professional service. Providing the very highest level of technical support and customer service.



  • Trouble-shooter in the monitoring team.

  • Installation, alignment and testing for microwave, SXT, Nanostation and other liked equipment’s.

  • Providing Help Desk Support to hundreds of clients daily.

  • Network troubleshooting for clients remotely and on site.

  • Assigning the tasks to the teams in the field & inspection and checking the work carried out by them.

  • Keeping materials up to date (software and hardware)

  • Provided network diagnostics, maintenance, repair, troubleshooting and implementations services to a variety of local businesses and organisations.

  • Designed and deployed network security solutions, including firewall configuration for local area networks.

  • Responsible for the inventory of equipment.