March 5, 2015 – September 2017
- Responsible for the day to day IT requirements of the company such as user management, trouble shooting, help and advice. Maintaining desktop & servers applications, local area networks, IT security and telecommunications.
- Responsible for running various IT departments.
- Responsible for effectively balancing the businesses needs with its IT capability; constantly reviewing processes and identifying way to improve efficiency & service, and proactively managing all areas of Technology within the company
respond to requests for technical assistance in person
diagnose and resolve technical hardware and software issues
research questions using available information resources
advise user on appropriate action
redirect problems to correct resource
identify and escalate situations requiring urgent attention
track and route problems and requests and document resolutions
prepare activity reports
inform management of recurring problems
stay current with system information, changes and updates
Provide support to all office applications and operating systems and analyze all installations and existing personal computers and workstations.
Supports server, network and desktop hardware, software and applications.
Performs technology needs analysis.
Rolls out hardware and software to ensure optimal deployment of resources.
Plans, implements, and supports the network and computing infrastructure plan.
Manages small to medium sized projects according to agreed upon budgets and schedules.
Install all hardware, software and office applications for all IT systems and provide support to all end users and assist all system users to prepare appropriate training guides.
Installing, configuration and troubleshooting network routers, switches, load balancers, and security devices.
Assisting the IT department with various IT-related upgrades, projects, and tasks.
Quickly responding to network outages.
Manage the deployment, monitoring, maintenance, development, upgrade, and - support of all IT systems, including servers, PCs, operating systems, telephones, software applications, and peripherals.
Provide expertise and support during systems upgrades, installations, conversions and file maintenance.
Oversee systems development and enhancement and the integration of new systems with existing systems.
Communicate regularly with executive management and all users of information services and systems.
Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge.
Develop the IT staff to meet the changing needs of users, groups and offices; new projects and technologies; and varying staff strengths.
Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
Oversee provision of end-user services, including help desk and technical support services.
Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review.
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Manage servers, security solutions, network hardware and equipment.
Manage telecommunications infrastructure and development plans, projects, policies and procedures.
Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
Assigning the tasks to the teams in the field & inspection and checking the work carried out by them.